Please note: Complex custom requests are not covered in the standard package, the first change is free and every additional change is $15. We will contact you for approval before processing. For the best results, please upload the original photo directly from your phone's camera roll. Avoid sending photos downloaded from Facebook, Instagram, or other social media apps, these are heavily compressed and may affect the quality of your artwork. Every order includes a free digital proof for your approval before printing.

Copyright Note: All custom artwork transformations remain the intellectual property of TimelessMemories Art Co. We deeply respect your privacy and will never use your pet's portrait for marketing or promotional displays without asking for your explicit permission first.

All artwork is custom-created and may vary slightly from the preview. Processing time is 5 - 10 business days before shipping. Due to variations in monitor settings and screen calibrations, the colours of your final work may vary slightly from what you see on your screen. Please see Terms and Conditions.

Each piece is custom made to order. Because of this personalized design process, we cannot accept returns, exchanges, or cancellations once you have approved your proof and printing has officially begun. Shipping is free!